Question 1

How long will it take to receive my order?

Accepted Answer

Orders placed in the Netherlands before 17:00 on a business day are delivered the next business day. Expected delivery is 1 business day in the Netherlands, 1–2 business days in Belgium, 2–4 business days in Germany, and 3–7 business days in other EU countries. Delivery may occasionally take longer during holidays, exceptional demand, or carrier delays.See delivery details

Question 2

How to track my order?

Accepted Answer

Once your order has shipped, you will automatically receive an email with a track & trace link to follow its current status and expected delivery. If you have not received a shipping confirmation, please check your spam folder.See delivery details

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping is free for orders of €49.95 or more to the Netherlands and Belgium. Orders below €49.95 to these destinations cost €4.95. Shipping costs are €14.95 for Germany and €19.95 for other EU countries.See shipping details

Question 5

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact us at das-shop@hotmail.com to request a return; unrequested returns are not accepted. Sale items and gift cards cannot be returned. No restocking fee or return-shipping cost policy is stated. Approved refunds are issued to the original payment method within 10 business days; contact us if it has been more than 15 business days since approval.Read the refund policy

Question 6

Can I exchange an item?

Accepted Answer

For a different length, version, or load capacity, the fastest option is to return the current item and place a new order after the return has been accepted.See return details

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at das-shop@hotmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions